Will Guidara, former co-owner of renowned restaurant Eleven Madison Park, shares insights on hospitality and leadership that can help any business (and ministry) succeed. One of my sons originally encouraged me to read this book. Boy, am I glad I did. This has challenged me and helped shape my thoughts on hospitality and giving. It’s so good that I’m recommending it again. Enjoy.
Criticize the behavior, not the person. Praise in public; criticize in private. Praise with emotion, criticize without emotion.